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Common problem

Why did Q1: register with the core network members?
Only registered users can carry the core web home page for purchasing, and enjoy a variety of preferential price packages and points gifts;
Only registered users can log on to the "membership center" and manage their personal data using the rich membership functions provided by the core-carrying network.
Only registered users can get our promotional gifts or cash coupons.
Q2: how to order goods in the core network?
You can first browse our website home page search to find the desired product model, you can see that the product you are satisfied with can be directly added to the shopping cart, and then order payment can be.
Q3: can all the components and models I need can be purchased on the website?
At present, all the goods in stock that can be found on the CWN website can be purchased directly, and can basically guarantee delivery on the same day / the next day; if the stock is temporarily sold out, we can help you order for free. Assuming that the products you need are not available in our mall, we can even help purchase them.
Q4: forgot the password?
When you forget your password, please login to the registration page, click on "Forget Password", the system will automatically tell you your password through email, you can login "Membership Center" to change the password to ensure your interests.
Can the order of Q5: core network provide a contract?
Yes? After the customer submits the order on the web site, the customer can operate and print the PDF document of the sales contract on the web site. The contract is a contractual contract between the parties. It has the force of law.
How can the order and delivery of Q6: core network be tracked?
After the customer submits the order online, the core network will notify the customer's order status in time by SMS. Orders can be issued for second days, and customers can check the real-time shipping status of orders in my order. Customers can also check the order number of the domestic express in my order, and grasp the status of the order in real time. If you have any doubts about the order period, you can contact the Core City Customer Service Hotline 0755-83228522 or inquire through the online customer service.
How can the invoice of the Q7: core network be opened?
The core net can issue VAT invoices for all orders (the amount accumulated is more than 3000 yuan), and all products are subject to regular tax payment according to national requirements.
Q8: core network for telephone enquiries?
Yes? Customer needs can call the customer service hotline 0755-83228522, we will conduct manual queries for you. However, because online orders involve personal information, we recommend that customers place specific orders to complete online operations.
Q9: if there are quality problems with the goods, how do I return them?
The core net only provides authentic authentic products for transparent channels, and 100% guarantees quality. If the customer has any doubt about the quality of the products received, please call the customer service hotline 0755-83228522 at the first time. We will contact the supplier quickly and arrange the return and exchange of the goods according to the supplier's quality control process. For complaints and return applications related to product quality issues, please submit within 15 days after receipt of the goods.
Q10: what is the specific procedure of order delivery?
Upon receipt of your payment, we will arrange the order for you; upon successful order, your order status will be modified to wait for delivery. After receiving the goods, we will arrange the delivery for you at the first time. Your order status will be changed to wait for the delivery. In order to ensure timely and accurate delivery of the products, please fill in the details of the consignee information and contact information when ordering.

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